Great place 2 do business. Friendly atmosphere.
I bought a Honda Pilot from carbine they are very helpful curious and also delivered the honda to my home and also I'm having them service the vehicle great place to buy a vehicle
I will never purchase another vehicle from them again. I am in the middle of an issue with them as I write this. I wanted to complain about the service manager only to be blown off by the store manager so I went to corporate and It is now day two of not hearing from the VP of the site. They have had my vehicle for four days now and I have not received an update on the progress. No one cares about the lack of customer service. I am appalled.
I finally got the car but the part that the salesman Mike Green guaranteed would be fixed in the test drive and that was one of the conditions of the sale is still broken.(11/21/2017)
Bought a new car on 11/7/17, (paid in full). Its been ten days (It's 11/17/17) and i still do not have the car! I will keep you updated.
I purchased a Hyundai Elantra in 2013 from Carbone Hyundai and I have to say that the service there is absolutely deplorable and will never, never buy a car from there again. Every time I have brought my car in for service they have always added something extra to my bill that was not requested and I was not told about prior to the service. I once brought my car in, in which I told them," I need an oil change, my back break light is out and I need it repaired, and then after that please do the inspection." They did the oil change, checked my light, (which they informed me need to be ordered as they need to replace the whole piece) and then charged me for a failed inspection because the back light was out. And after I asked they informed me that they would charge me again for a new inspection after the light was repaired. Who in their right mind would inspect a vehicle knowing the back light was out and needed repair after I told them to repair it first then do the inspection. And of course, today was another circus as I brought it in for an oil change and inspection. The young lady at the desk told me that my back license plate light were out and my trunk light was out and would cost me $61.00 to complete before passing inspection. ( I know how much bulbs cost and have replaced them myself, and consider this robbery) Nor did they give me the options to do these myself when I told them I could do it. They also suggested ( but didn't need them done today) I needed new brake pads which was quoted at $369.00. Even calling around to very reputable repair shops, the price they quoted to me is robbery. My husband has purchased 2 trucks and my son has purchased a car from Carbone and has never faced these problems. And in the other Carbone dealerships their waiting rooms are 100% better than Carbone Hyundai. I guess if you buy from Carbone Hyundai they must consider those customers to be bottom of the barrel.
Carbone Auto Group is a US Car Dealer based in Yorkville, New York. Carbone Auto Group is located at 5194 Commercial Dr, Yorkville, NY 13495, USA.
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