Service was great when I went to the store, however I had expressed I needed a later delivery time in the afternoon because I was going to be in briefings all week until 4pm daily. Instead they book me for a 1-3pm delivery time on a Thursday. I call to let them know I had requested a time frame after 4 and I needed it delivered before Saturday when my guests fly in. Service was not accommodating, just insisted to push it out to another delivery date after my guests are to arrive which defeats the whole purpose of ordering a new bed, mattress and dresser for my guest room. I am hoping they will have it delivered before I have to head to Syracuse to pick up family from the airport.
There furniture is amazing I furnished my whole house 16 years ago and just upgraded it is definitely built to last the sales people are always friendly I was so comfortable trying out the beds I fell asleep on it so I bought it
I am beyond flabbergasted with my experience with Raymour & Flanigan. I will NEVER purchase anything from there ever. I went in to look at a couch on a day there was a "sale". I spoke with a sales rep and asked them if there was any way I could keep the sales price but possibly purchase the couch a different day. I told him that I was purchasing a new home and would be closing very soon (note: I hadn't closed on the house yet!) I said I was still looking and that I may decide on a different couch elsewhere, however, I figured that if I could get them to lock in that sale price for me it might be worth coming back after making some comparisons elsewhere. The sales rep said yes. They said they would just need to "create an account" for me. I watched him go onto his tablet and go to their website and click "create account". All was well, but then he continued to ask me for more and more information. I continued to give it to him thinking this was how they "created an account" for customers. The sales rep asked if I would be buying the couch on credit IF I purchased the couch. I said "yes. IF I purchase this couch I will buy it on credit". Never ONCE was I told that they would be doing a hard credit check on me nor opening a line of credit. They never once ASKED if that's what I would like to do. Next thing I know he says "Perfect you have been approved by Raymour & Flanigan" and told me I had very good credit. I was totally baffled in how the heck I got myself into that situation and the sales rep was NOT straight forward on his intentions. I almost had a heart attack when he walked me to the back of the store and told me that I now had a pending purchase for $1,700 on a line of credit I NEVER consented to opening. ALSO, I WAS CLOSING ON MY HOUSE THAT WEEK AND THEY RAN A HARD CREDIT CHECK ON ME. They were not apologetic and the sales rep did not seem to understand what he did. He kept say "It's fiiiiiine. It's not like you just bought a car on credit! No problem!". I did not sign anything. I told them I did not want to purchase this couch, however, the damage was done. We told them that we would be calling within the day to cancel the purchase. A week later I received a bill from them in the mail. I had to call AGAIN and explain how disappointed I was. I received no apology in any form. It took another 3 weeks for a letter in the mail to confirm that the purchase was canceled. Then, today, 3 weeks later I get a call from the SALES REP ASKING IF I WANTED TO PURCHASE THE COUCH! It does not appear to me that the managers at the store communicated to this sales rep what he did was wrong. I will never step foot in that store again because I feel as if I was swindled into signing up for a line of credit without my knowledge and received no apology. I have been in many furniture stores since and have never had such an experience with another sales rep.
We walked in knowing exactly what we wanted. Were treated very curteously and and offered several options and upgrades with minimal pressure. Very please. The sale rep. And the Ladies at the Finance Counter couldn't have been nicer. Delivery this Monday!!
Very friendly & helpful staff! I can't wait for your next big sale!
Raymour Flanigan Furniture And Mattress Store is a US Furniture Store based in Yorkville, New York. Raymour Flanigan Furniture And Mattress Store is located at 5084 Commercial Dr, Yorkville, NY 13495, USA.
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